Review Agent · Taking founding partners
Every Google review answered, in your voice.
Happy customers get a warm, personal reply on their own. Complaints go straight to that location's manager to approve first. Across every location, every day.
Demos are by invitation: we set one up with your own brand and locations.
Sample data for an invented 20-location pizza chain. No real customer data is shown.
Sound familiar?
- Most reviews never get a reply, and the ones that do are answered days later.
- Every location sounds different, and some replies do more harm than good.
- Managers find out about a complaint when a customer brings it up again.
- Nobody can say which locations are slipping until the rating has already dropped.
How it works
From review to reply, without the busywork.
- 1
Connect Google
Sign in with your Google Business Profile and choose the locations the agent looks after.
- 2
Set your voice and rules
Your tone, phrases to use and avoid, and which reviews may be answered without a person.
- 3
A review arrives
Google tells us as soon as it's posted, and the agent drafts a reply in your voice.
- 4
Happy reviews are answered
The reply posts on its own 10 to 30 minutes later, so it reads like a person wrote it.
- 5
Complaints wait for a person
The location's manager gets an email and approves, edits or rejects the reply in one click.
What you get
Everything a busy group needs to keep up.
Replies in your brand voice
Written the way your business speaks, in the customer's own language, never the same reply twice.
You decide what posts on its own
Set it by star rating and by words like "refund" or "allergy". Anything with a complaint waits for a person.
A manager for each location
Each location's approvals go by email to the person who runs it, with the draft ready to send.
Insights across locations
Rating trends, the complaints that come up most, and the locations that need attention first.
Team roles and a full record
Owners, managers and viewers, with an activity log of who approved what, and when.
Built for Google's rules
Replies post on their own only where you've agreed to it, and review text is deleted after 30 days.
Made for businesses with several locations
- Restaurant groups
- Cafes and bakeries
- Clinics and dental practices
- Gyms and studios
- Salons and spas
- Retail chains
- Hotels
Plans
Pick how much you want handled for you.
Every plan replies in your voice. Switch plans at any time.
Echo
Approve every reply yourself
Billed per location, per month
- A reply drafted for every review
- One-click approve, edit or reject
- Email alerts for new reviews
- Rating trends for every location
Autopilot
Routine replies handled for you
Billed per location, per month, with a lower rate as you add locations
- Everything in Echo
- Automatic replies by star rating and keyword rules
- Complaints held back for the location's manager
- A manager for each location, and team roles
- Full insights across locations
Command
For groups with 10 or more locations
Billed per location, per month
- Everything in Autopilot
- Different reply rules for each location
- Priority support and staff training
- A review call every 3 months
Limited places
Founding partners
- About 20% off any plan
- Half-price setup
- Your price locked for 12 months
- Billing starts only when replies are live on Google
Questions
About the Review Agent.
Will customers know the reply came from AI?
Replies are written in your voice, never repeat themselves, and post 10 to 30 minutes after the review, the way a person would. Anything sensitive is checked by your team before it goes out.
Can it say something we wouldn't?
Every reply is checked before it posts: no surnames, no promises of refunds or freebies unless you allow them, and nothing about a complaint goes out without a person approving it.
Can we see it with our own business?
Yes. When you book a demo we set up a private one with your brand and your locations, so your team can try it before you decide.
What does setup involve?
A 30-minute call. We set up your brand voice, your reply rules, the Google connection and a manager for each location, then train your team.
What happens to our data?
It's covered by our Privacy Policy and Data Processing Agreement. Review text is deleted after 30 days, as Google requires, and you can disconnect Google at any time.
Can we cancel?
Yes, with 30 days' notice. Billing only starts once replies are live on Google.
See it on your own locations.
Book a 30-minute demo. We'll set up a private demo with your brand and locations, and share founding partner pricing.