Terms of service

1. The service

We provide AI agents for businesses, such as the KLYRO Review Agent and the KLYRO Property Agent, as an online service (the "Service"). What is included, any setup work and the fees are set out in the order form, proposal or invoice for your subscription or pilot. Demo environments use invented data and may be changed or removed at any time.

2. Your account

You are responsible for the people you invite to your account, for keeping sign-in links and connected accounts secure, and for everything done under your account. Tell us at once at support@klyro.tech if you think your account has been misused.

3. Fees and payment

• Fees are as agreed in your order form, proposal or invoice, in the currency stated there.
• Invoices are due within 15 days of the invoice date unless the invoice says otherwise.
• Prices exclude taxes. Where you are outside India, you are responsible for any tax due in your country, such as VAT or GST under a reverse charge, and you agree to give us your tax registration number. Customers in India are charged GST.
• Charges from third parties you choose to use through the Service, such as WhatsApp messaging fees billed by Meta, are yours unless your order says we include them.
• We may suspend the Service if an invoice is more than 30 days overdue, after telling you and giving you a chance to pay.

4. Your data and your responsibilities

• You own your data. Everything you or your customers put into the Service stays yours. You give us the right to use it only to provide and support the Service for you. Our data processing agreement forms part of these terms.
• You must have the right to give us the data you put into the Service and to have us process it, including any consent or notice your customers are owed.
• You decide which replies the agent may send on its own and which need a person's approval. You are responsible for the replies sent from your account and for telling the people you talk to that replies may be written with AI where the law or a platform requires it.
• You must follow the rules of the platforms you connect, such as Google's Business Profile policies, Meta's and WhatsApp's business policies (including opt-in and message template rules) and Zoom's terms.
• If you use the Service for real estate, you remain responsible for complying with the rules of your regulator, including advertising permits and licence numbers in your listings and messages.

5. AI output

The agents use AI to draft replies, summaries and suggestions. AI can be wrong. Our built-in checks reduce the risk but cannot remove it, so you should review anything important before relying on it. Nothing the Service produces is legal, financial, tax, mortgage or investment advice.

6. Acceptable use

You must not use the Service to:

• break any law, or infringe anyone's rights;
• send spam, or messages to people who have not agreed to hear from you where consent is required;
• post fake reviews or reply to reviews in a way that misleads people;
• discriminate against anyone, including on nationality, religion, gender, age or family status;
• try to get around the Service's security or limits, or reverse engineer it; or
• resell the Service without our written agreement.

7. Third-party services

The Service connects to services you choose, such as Google, Meta, WhatsApp, Zoom and property portals. Those services are run by other companies under their own terms. We are not responsible for them, and if one changes or withdraws its service, the matching feature may stop working.

8. Availability and support

We work to keep the Service available and to fix problems quickly, but we do not promise it will be uninterrupted or free of errors unless your order includes a service level. Support is by email at support@klyro.tech.

9. Confidentiality

Each of us will keep the other's confidential information private, use it only for this agreement and protect it with reasonable care. This does not cover information that is public, already known, independently developed or that the law requires to be disclosed.

10. Our intellectual property

We own the Service, its software and everything we create to provide it, other than your data. You may use the Service while your subscription lasts. If you send us suggestions, we may use them freely.

11. Term and ending

• Your subscription runs for the period in your order and renews for the same period unless either of us gives notice before it ends.
• Either of us may end the agreement if the other seriously breaks it and does not fix the breach within 30 days of being told.
• When the agreement ends, your access stops. You can ask for a copy of your data within 30 days; after that we delete it as our privacy policy describes.

12. Warranties

We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is", without other warranties.

13. Limits on liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, or for lost profits, revenue or goodwill, and each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to your obligation to pay fees, to breaches of confidentiality, or to anything the law does not allow to be limited.

14. Indemnity

You will cover our reasonable costs of any claim brought against us by a third party because of your data, the messages and replies sent from your account, or your breach of these terms.

15. Changes to these terms

We may update these terms. We will tell you about significant changes by email at least 30 days before they apply. If you do not agree, you can end your subscription before then.

16. Law and disputes

These terms are governed by the laws of India. The courts of Ahmedabad, Gujarat have exclusive jurisdiction over any dispute, although we will always try to settle a disagreement by talking first.

17. Contact

Questions about these terms: support@klyro.tech. Privacy questions: privacy@klyro.tech.